1. General Policy Overview
At Crazgirl, we create on‑trend women’s apparel, ranging from dresses, knitwear, denim to everyday casual pieces for modern ladies. We hope every customer loves their purchase. If you are not satisfied with your order, return, exchange and refund services are available under the terms below.
This policy applies exclusively to items purchased from our official site https://crazygirl.shop/.
2. Return & Exchange Eligibility Period
You may apply for return or exchange within 30 calendar days after you receive your package. Requests submitted beyond this 30‑day window will not be accepted.
3. Eligible Return Conditions
To be qualified for return or exchange, items must meet all the following conditions:
- Item is unworn, unwashed, unmodified and in brand‑new condition
- All original hang tags, labels and packaging must be intact and attached
- No makeup stains, perfume smell, dirt or any signs of personal use
- Applies to regular‑price women’s dresses, jeans, tops and other casual clothing.
4. Non‑Returnable & Final‑Sale Items
The following items are final sale and cannot be returned, exchanged or refunded:
- Clearance items, flash sale goods and products marked “Final Sale”
- Items worn, washed, altered or damaged due to personal use
- Products without original tags or complete packaging
- Custom‑made & personalized items
- Intimate apparel & hygiene‑related goods
5. How To Submit Return & Refund Request
- Send your request email to: support@crazygirl.com
- Please include your order number, product name, return reason, and attach clear photos / videos of product and package.
- Our customer service will review your application within 24‑48 business hours, and send you RMA (Return Merchandise Authorization) and return instructions.
- Repack the item safely and ship back to our assigned return address.
Important: We cannot process refunds for packages returned without official RMA confirmation, such parcels may be rejected.
6. Shipping Cost Terms
- Customer‑caused returns (size issue, personal dislike, style dissatisfaction): Return shipping fee is borne by customer. Original shipping cost is non‑refundable.
- Our fault returns (quality defect, wrong item, missing goods): We cover return shipping cost and offer full refund or exchange.
7. Refund Processing
Once we receive and inspect returned items and confirm they satisfy return requirements:
- Refund will be processed to your original payment method within 5‑8 business days.
- The actual arrival time depends on your bank or payment service processing speed.
- For defective / wrong‑item orders, you may choose free exchange or full refund subject to stock status.
8. Damaged or Wrong Item
If you receive damaged, defective, incorrect or incomplete goods, please contact us within 7 calendar days upon delivery. Please provide photos, videos and logistics evidence. We will arrange reshipment, exchange or full refund for you at no extra charge.
9. Contact Us
For any questions about return, exchange, refund and orders：
Email: support@crazygirl.com
Website: https://crazygirl.shop/
We will respond within 24 hours on business days。